Progressive Insurance at 4333 Trans World Road, Schiller Park, Illinois.

I'm not sure any insurance company has your best interests in mind, but progressive certainly does not.

Keep in mind, people usually only write these when they are extremely dissatisfied or extremely pleased.

My initial sales agent was made aware of exactly what I was looking for initially. I am told my policy will go down the longer I stay with them. Only to see my rates increase due to a sibling state law I was not aware of, and needed to sign paperwork to have sibling removed from policy (quirky illinois law I guess).

When a customer tells a sales person exactly what they want, then the customer is told something, only to find out from your bill that what I was initially told wouldn't happen, happened because if a state law that I didn't initially know about, and had to take time out of my day to fix; feels like you are just another number to their bottom line.

Again, probably would have happened at 9 out of 10 insurance companies, and I do not have an alternative suggestion, but it feels good dumping them.

Didn't happen at this office so I am sorry for leaving the 1 star, but I didn't know where else I could leave a review.

If you are going to raise my rates for something that my brother did, and I find out from my bill and not my agent..... and he didn't have to be on my policy in the first place, I can't call that good service.